April 28 - 30, 2023

> Frequently Asked Questions

Frequently Asked Questions

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General Questions
What Can I Bring?
Hotels
Transportation
My Order
Lockers
Lost & Found

General Questions

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How do I ask a question I don't see answered on this website?

Please email info@stagecoachfestival.com with any questions not addressed on this website.

Where can I find help with my passes?

AXS Order Support

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

What's the best time* to arrive?

Day Parking opens at 9am on festival days. Venue gates open at 12pm (noon). Arrive early to allow for possible traffic and security search at the entrance. Please try to carpool. Busiest time with the longest wait is usually 4pm-7pm on Friday and Saturday—expect delays. *All times are subject to change.

Will you be posting set times in advance?

Yes. Set times will be posted on our website before the festival. Times will also be in the Stagecoach App.

What are you doing to ensure my health & safety at Stagecoach?

Security and safety are of the utmost importance. We work hand in hand with relevant city, state and federal law enforcement, fire and EMS agencies to help ensure the safety of our event. Because of those very same concerns, we are unable to publicly comment on any specific actions that are taken. Please visit our Health & Safety page.

How hot will it get during the day (and how cold will it be at night)?

Click here for the Coachella Valley 10-day weather forecast.

I'm a reporter/photographer. Who do I arrange a photo pass or press pass through?

Please visit our Contact Page, and look under Press Inquiries.

How can I get information about having a booth at Stagecoach?

Please visit our contact page for more information.

Are you hiring people to work or volunteer at the event?

You can visit our company job listings here. We appreciate your interest.

Can I bring a chair or blanket inside the venue? What kind of chairs are OK?

Allowed:

Not Allowed:

Can I conduct a Stagecoach Festival promotion/giveaway to promote my website/product/event?

No. The Stagecoach Festival trademarks, intellectual property, passes and wristbands may NOT be used for advertising, promotions, contests, sweepstakes, or any commercial purpose. The only exception is for the festival’s official sponsors (and even they need formal written authorization from the festival’s producers).

Are there lockers at the festival?

Yes. Please visit our Lockers page for details.

Are there breast pump stations?

Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Refrigeration capabilities will be available in select medical tents in venue and in camping. (Exact refrigeration locations to be shared closer to the show, please check back.)

Check festival maps for medical locations.

Are credit cards accepted?

In 2023, we’re accepting credit cards, and we’re thrilled to have American Express as our official payment partner.

Do you accept cash and debit card?

Only credit or debit card accepted at Food & Beverage and official Merchandise locations.

Will there be gender neutral restrooms available?

Yes, Gender Neutral restrooms will be available and may be used by any person regardless of gender identity or expression.

Will there be flushable toilets and sinks available?

OMG YES! We have over 300 fully flushable toilets and sinks along with hundreds more regularly cleaned porta potties.

Wow, there are lots of artists performing! Will I see all of them?

There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

Will there be free bathrooms/showers?

Yes, there will free bathrooms and showers available in separate male, female and all gender trailers (with individual privacy). Full private handicap facilities also available for patrons wearing ADA Wristbands.

What can I bring?

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Can I bring an umbrella or parasol?

Sorry, no umbrellas that block the view of other festival goers. You wouldn’t want someone with an umbrella blocking your view either, right?

You can bring a small parasol as long as you are courteous to other festival goers. Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo not metal and water resistant material. If it falls into the dimensions of 23" long / 32" wide opened it's good. Also must be non-metal stemmed handle and scoping pole. Lightweight wood such as bamboo is ok.

How do I bring in my prescription medicine?

All medical prescriptions must be in their original containers with labels that match the holder’s legal ID.

How do I bring my insulin?

Please identify yourself to security before entering the venue. Security will locate medical staff to assist you in providing a secure area to store your insulin.

What about medically required food, supplements and other equipment and supplies?

All medical items that are not available for purchase on site, including food, may be brought in. You may be asked to provide an official doctor’s note and/or prescription detailing the necessity of the item.

Can I bring naloxone into the event?

Yes, you are welcome to bring one, factory sealed box (containing no more than 2 units) of naloxone into the event.

How big is a medium backpack? / How will this be enforced?

A medium backpack should be no bigger than 18″ tall, 13″ wide and 8″ thick packed. Bags will have to fit into a box of that size (similar to the system used at airports). If your bag doesn’t fit in the box, it won’t be allowed inside the venue.

What is considered a professional camera?

Any camera with a removable/detachable lens.

Hotels

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I need a place to stay! What can I do?

Don’t give up. Our friends at Valley Music Travel provide official Travel Packages for Stagecoach, bundling Festival Passes with hotel accommodations and roundtrip shuttle transportation.

I have questions about my Hotel Package. Who can I contact?

Please contact Valley Music Travel directly for all your Hotel Package, Shuttle or Safari camping questions.

888-833-1031
10AM – 6PM ET, Monday - Friday

info@valleymusictravel.com

Transportation

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I locked my keys in my car! My car won't start! Will there be a tow truck or AAA on site?

There will be a tow truck and AAA standing by. Please visit the nearest info kiosk.

Where is my nearest bus stop?

If you are taking public transit, the nearest bus stop is in downtown Indio, about 3 miles from the venue. However, Valley Music Travel sells our Any Line Shuttle Passes to bring you on site all weekend. CLICK HERE for info.

Where is the nearest gas station?

The closest gas stations are both located on Hwy 111 at Monroe St. and Jefferson St. (approximately 3.6 miles away).

Where is a friend & parent pick up/drop off point?

The friend & family pick up/drop off point is located near Avenue 52 and Madison St. Please refer to festival maps released before the event for exact location.

Where do motorcycles park?

Motorcycle parking is located in the same lot as ADA. Do not park in such a way that takes up an entire space for a single motorcycle.

Can we ride bicycles to the festival? Where do we lock them?

Yes! Check the Parking Map posted a few days before the festival for exact location of the bike racks. Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered.

Is there somewhere to rent a bicycle nearby?

Yes. We recommend that you try here.

My Order - Passes / Wristbands / Payment

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How do I check on my order? / How do I contact the ticketing company?

AXS Order Support

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

How do I update/change my shipping address?

The last day to update your shipping address is February 10, 2023.

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

How do I change/update my credit card?

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

Can I pay off my payment plan early?

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

I didn't get an order confirmation, help!

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

I bought order insurance, how do I contact them?

If you purchased insurance on your order please contact Allianz to inquire: customerservice@allianzassistance.com

What is Premium Seating?

Premium Seating gives all fans safe and easy access to high demand seated passes at market driven prices. The price varies, adjusting according to supply & demand and are not resale tickets. Premium Seats are sold directly by Stagecoach through AXS and are guaranteed by the festival.

Why do Premium Seating prices vary?

Premium Seat prices are adjusted according to customer demand and the number of passes still available, similar to how airline tickets and hotel rooms are sold. This allows customers direct access to guaranteed seats at prices that are closer to their true value.

What do my Premium Seats get me?

Premium Seats for each pass type do not include extra amenities on top of what is listed within each description.

I have a question/issue with Premium Seating that is not answered here.

AXS Premium Seats customer support is standing by for you. Visit support.axs.com and they will get right back to you. You can also call 7 days a week 8:00am-10:00pm CST at 888-929-7849. For more details and FAQs on Premium Seating, please click here.

Lockers

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Where are the lockers or locker check-in tent?

Both are located inside the venue. We will post a 2023 map to show you the exact location or you can head to an info kiosk for directions. They’ll also be available in the mobile app.

What info do you collect?

We’ll have your name and email when we scan your mobile ticket at check-in. We’ll allow you to add a friend’s name and email to the reservation on site as well.

What do I need to bring to the festival to receive my locker access?

Please bring your phone and we’ll scan the mobile ticket inside the email you receive from us. We will email a copy to you closer to the show. If you have any troubles, please contact lockers@stagecoachfestival.com

What happens if I forget my scannable ticket?

Please download your mobile ticket on your device ahead of time (and add to your Apple Wallet if applicable). If you forget your mobile ticket, our staff can check your name and order in our system.

Do you guarantee to hold my locker reservation?

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

Will you explain the locker deposit?

Let’s use the Medium Locker as an example. The ticketing company charges $55. You bring the scannable ticket to locker check-in. You tell our staff what your combination is, they write it down and set up the combo lock for you and you’re on your way to use the locker. When you return the combo lock to us you immediately receive $10 cash back. Your net total cost for the Medium Locker for three days is $45. You’ll leave the festival with $10 in your pocket – gas money for the drive home.

I hate lines...?

We all hate lines. Help us help you quicker by coming with your mobile ticket ready to be scanned. When it’s time to go home, all combo lock deposit refunds are issued quickly. Just give the combo lock and your mobile ticket to one of us and we’ll scan you out and hand you a $10 bill. No forms, no IDs, no complications. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.

Will I be able to use the locker any time I want?

You must have a festival wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.

Can I pay for lockers at the event?

Maybe. There is a limited supply of lockers – and all of them are available online right now. Every locker will probably be reserved online before the festival begins. No one knows for sure. If the lockers sell out online, as they have for the past many years, there won’t be any lockers available to rent at the festival – unless someone cancels at the last minute.

If I can't make it to the festival or don't need my locker reservation, can I get a refund?

Yes! Please reach out to us by email at lockers@stagecoachfestival.com by the Friday before your festival weekend. We’d love to give another fan the opportunity to store their belongings.

What happens if I lose my combo lock?

If you lose the combo lock, you will forfeit the $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.

Can I change my clothes in your locker tent?

Yes, we’ve got you covered.

Do I bring my own padlock?

No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.

If someone had a locker at a previous festival, will the same combination open my locker this weekend?

No. You set your own combination.

Here’s Why:

All locks are removed from the lockers and returned for the $10 deposit at the end of each festival. All combinations are re-set to “0000”. The locks are placed in a bin and one is chosen at random when you check-in. You then personally create your own four-digit code for your Lock.

Lost & Found

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Where is Lost & Found located?

Lost & Found at the festival is accessible to the Venue at the Mane Entrance. Not down for the walk? Stop by any Info Kiosk to view items with a Guest Services team member. View items ONLINE ANYTIME on this page or on the Stagecoach Festival Mobile App.

When is it open?

Our on-site hours of operation are Thursdays 11a-12a, Friday-Sundays 10a-2a, and Mondays 7a-12p, but you can view items ONLINE ANYTIME on this page or on the Stagecoach Mobile App.

What if I left the festival? How do I get my item back?

If you missed us during our hours of operation, and we’ve verified ownership with you, you can select shipping from your confirmation email. Shipping at owner’s expense.

How updated is the inventory on Lost & Found?

Items are added to the website as soon as they are turned in to our team. The website has the most up-to-date inventory we have received.

What if I found something at the festival? Where do I turn it in?

Take found items to any Info Kiosk or to Lost & Found directly. Please DO NOT hand over items to random staff or guards.

I see my item! How do I get it back?

Submit a Claim for the item. The Lost & Found team may ask for additional details to verify ownership. Once confirmed, you’ll receive an email to pick up your item or have it shipped!

What if I don't see my item on the website?

We encourage you to submit an Alert . If an item similar to yours is turned in, you’ll get a notification to check the website.

What if I think my item was stolen?

We recommend filing a crime report with the Indio Police Department.