ACCESSIBILITY (ADA) OFFICIAL STAGECOACH FESTIVAL GUIDE

ELIGIBILITY

It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our Accessibility department has finite resources and needs to focus these resources on helping those who legitimately require assistance.

ACCESSIBILITY SERVICES HUBS

There are several Accessibility Services locations conveniently located throughout the festival site to support and address the needs of all attendees with accessibility needs. These locations will be labeled on the guest-facing map when released.

There is no accessibility pre-event registration other than for accessibility Camping. Registration for event services is all done onsite at the event.

At an Accessibility Services Hub, you can:

• Learn about accessibility services and receive answers to your questions
• Receive an accessibility wristband
• Effective Communication check-in
• Register service animals

ACCESSIBILITY WRISTBAND

Guests with disabilities wishing to utilize some of the accessibility services at Stagecoach will be required to wear an Accessibility Wristband. This wristband is acquired onsite at one of our Accessibility Services locations. There is not an “Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Stagecoach.

• Accessibility wristbands are valid for the duration of the festival.
• DO NOT remove your wristband for the duration of the festival.
• One (1) accessibility companion wristband will be issued per guest with a disability
• Additional wristbands may be issued for families with young children.

If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to an Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristband(s) unless the original wristband(s) is brought back to us to be reissued.

MOBILITY DISABILITIES

We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting assisted mobility devices onsite.

Accessible Routes

The Venue is navigable for people with mobility disabilities. Please be advised that the venue’s terrain is grass. All Saloons as well as Corral Seated and Standing Areas are accessible for fans who have purchased those types of passes. Guests will need to traverse throughout the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. Be aware that between the further points of the festival site may require up to a half-mile traverse in direct sunlight. If you need assistance finding your most accessible route around the event, please visit us at an Accessibility Services Hub.

Charging

If you need to recharge your motorized wheelchair or other medical equipment, you may do so at any Accessibility Services Hub and the Mane Stage Accessible Viewing Area.

• Bring all cords and accessories needed to charge your devices.
• Chargers must use a 110-volt, 20 amp circuit.
• We will not be providing wheelchair or scooter rentals.

ACCESSIBLE PARKING

Check back closer to the event for more information.

VERIFICATIONS

To utilize Accessible Parking, you must have:

• Disabled Person Parking placard, permit or license plate.
• DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID.
• Documentation will be verified by law enforcement.
• The person to whom the placard, permit or license plate is issued in the vehicle.
• Festival Wristbands worn by all individuals in the vehicle.

It is against the law to park in an accessible parking space without the required credentials or to fraudulently use credentials in order to gain access to Accessible Parking.

RIDESHARE & LOADING + UNLOADING LOT

Check back closer to the event for more information.

ACCESSIBLE CAMPING

To register for an Accessible camping spot, please fill out our Accessible Camping Registration Form.

Preferred camping locations are available for those with accessibility needs. We highly suggest reserving an accessible camping spot in advance. Each Camping/RV lot has its own accessible section. If you purchased a Lot 8 Reserved RV spot outside of Rows 801 or 802 and require accessible services please reach out to us at ada@stagecoachfestival.com.

• Access to mobility pathways, shuttles, accessible restrooms, and accessible showers.
• Accessible camping spots are available on a first come, first served basis.
• Registering helps us prepare for your group and plan our accessible camping area.
• Limited spots will be available to unregistered campers onsite, but are not guaranteed.

Verifications

To utilize Accessible Camping, you must have:

• Disabled Person Parking placard, permit or license plate.
• DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID.
• The person to whom the placard, permit or license plate is issued to must be present at check-in to camping.

CORRAL RESERVED SEATING ACCESSIBLE VIEWING AREAS

There will be accessible seating for every price range of reserved seating. Accessible seating is located throughout areas with clear sight-lines so that one may see the stage over a standing crowd while seated.

VIEW SEATING MAP

On the order page, there will be an option to request accessible seating, which will be available at all Corral price levels. Each disabled guest can request companion passes, as well as camping, RV spaces and/or shuttle passes. If you are having issues purchasing accessible reserved seating, you may contact AXS Support online or at 855-295-9888 for assistance.

GENERAL ADMISSION ACCESSIBLE VIEWING AREAS

Elevated platforms for guests with disabilities and their one companion who may need to see above the crowd will be made available. You do not need to purchase accessible seating in GA or pre-reserve space on the Accessible Viewing Area. For information on how to gain access to these areas, please visit us at an Accessibility Services Hub.

RULES

• Companions may be asked to stand in the back of the viewing area if capacity is reached.
• Viewing Areas are non-smoking
• Attendees are not allowed to save spots.
• If an attendee is not-present for over an hour, their area will be given to another guest with a disability.
• Do not block the view of the guests behind you
• All seating is first come, first served.

HOTEL SHUTTLES

Accessible shuttles are available for guests with disabilities traveling from designated hotels to the venue. Accessibility guests are strongly encouraged to reach out to Valley Music Travel by phone or email to request an accessible shuttle in advance.

Concierge Line: 888-833-1031
Email: info@valleymusictravel.com

If requesting in advance is not possible, guests with disabilities can request an accessible shuttle by speaking to the shuttle representative present at their hotel.

Upon arrival at the Empire Polo Grounds, guests with disabilities who require transportation assistance to the main entrance can wait for a ride at the Accessibility Shuttle Stop tent located in the northwest corner of the lobby of the Hotel Shuttles lot.

EFFECTIVE COMMUNICATION

Interpreters & Additional Services

• American Sign Language interpreters will be available for select performances.
• Closed captioning, braille/large font print, guided tours, or other forms of effective communication can be available upon request.

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is March 26th, 2025. To submit a request, please fill out the Effective Communication Request Form.

Assisted Listening

Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact ada@stagecoachfestival.com or visit any of the Accessibility Services Hubs.

SERVICE ANIMALS

Service animals are permitted throughout the festival.

Rules

• NO emotional support animals, therapy animals, or companion animals.
• Pets are not allowed and will be turned away.
• Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
• If these devices interfere with the service animal’s work or the individual’s disability prevents using these devices, the individual must maintain control of the animal through voice, signal or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
• All animals should have legally required vaccinations (which may need to be verified).
• All service animals must receive a service animal credential at an Accessibility Services Hub in order to enter the venue.

ACCESSIBLE CART SERVICE

Shuttle service to entrance/exits/parking available for our guests with disabilities who need it. Please be aware that our carts only operate on the periphery of the festival grounds due to public safety and do not drive within the festival grounds.

• An Accessibility wristband issued by an Accessibility Services Hub is required to utilize this service.
• Pick-up locations include the Accessibility Services Hub outside of accessible camping/the main entrance (Green Path), the Hotel Shuttles lot and the Rideshare lot.
• Wait times may be as long as 40 minutes due to heavy volume.
• Accessibility carts are also available for transport to accessible showers and accessible camping.

CONCESSIONS

All concessions are accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.

MEDICAL

Several fully-equipped medical sites staffed by trained personnel are located throughout the festival to manage any issue. Check the Festival Maps and Mobile App for exact locations.

MEDICATIONS

All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.

DIETARY NEEDS

Stagecoach will have food vendors that provide gluten-free and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada@stagecoachfestival.com for further information.

ADDITIONAL SERVICE REQUESTS

Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our festival more accessible, we encourage you to contact us at ada@stagecoachfestival.com for any of your accessibility-related needs. Additionally, if you have any questions about accessibility policies or our services, please reach out to us.

Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit any of our Accessibility Services Hubs onsite to receive direct assistance.

FEEDBACK

We welcome and encourage any feedback and suggestions from our attendees. Please email us at ada@stagecoachfestival.com. We will do our best to help you have an unforgettable experience.