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April 28 - 30, 2023
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April 28 - 30, 2023
  >   ADA

Accessibility (ADA)

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Stagecoach is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at ada@stagecoachfestival.com. We will do our best to assist you and address your accessibility needs.


ADA Camping

Accessible camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.

Accessible camping spots are available on a first come, first serve basis. Registering helps us prepare for your group and plan our accessible camping area. To reserve an ADA camping spot, you must purchase your desired camping pass first, then fill out the ADA Camping Registration Form.

Limited spots may be available to unregistered guests onsite but are not guaranteed. You will need a verified handicap placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.

Please note that no power will be provided in car camping or RV dry camping.


Wheelchair Accessibility

The venue is navigable for people with mobility disabilities. The event is held on primarily grassy terrain. Please be aware that it is a large, spacious venue. The distance from the main entrance to our ADA viewing area at the main stage is approximately a quarter of a mile. There are accessible routes connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are permitted as well to be brought in to the event. If you need to recharge your motorized mobility device, you may do so at any of the the Accessibility Services Hubs. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

We will not be providing wheelchair or scooter rentals.


ADA Parking

A separate ADA Parking (Lot 14C) will be available for attendees with valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them. ADA Parking is free and does not require a parking pass.

ADA Parking Directions

From the I-10 Freeway (or Highway 111):

  • Exit at Monroe St. and travel South
  • Right on Ave 52
  • Right on Clinton
  • Follow signs to LOT 14C ADA.

Verifications

To utilize ADA Parking, you must have:

  • Disabled Person Parking placard, permit or license plate.
  • DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID.
  • Documentation will be verified by law enforcement.
  • The person to whom the placard, permit or license plate is issued in the vehicle.
  • Festival Wristbands worn by all individuals in the vehicle.

It is against the law to park in an accessible parking space without the required credentials or to fraudulently use credentials in order to gain access to Accessible Parking.


Hotel Shuttles

Accessible shuttles are available for guests with disabilities traveling from designated hotels to the venue. ADA guests are strongly encouraged to reach out to Valley Music Travel by phone or email to request an accessible shuttle in advance.

Concierge Line: (267) 223-6751
Email: info@valleymusictravel.com

If requesting in advance is not possible, guests with disabilities can request an accessible shuttle by speaking to the shuttle representative present at their hotel. Upon arrival at the Empire Polo Grounds, ADA guests who require transportation assistance to the main entrance can wait for a ride at the ADA Shuttle Stop Tent located in the northwest corner of the lobby of the Hotel Shuttles lot.


ADA Loading + Unloading Lot

Guests with disabilities may be dropped off by friends and family and load/unload in our ADA Loading & Unloading Zone in Lot 13A. This lot is located at the corner of Ave 52 & Madison St - You will want to enter the lot from Madison St. 


ADA Entrance

There will be an ADA entry lane at each entrance of the festival grounds, including:

  • The entrance located across from ADA Parking
  • The entrances coming from the Red Path, Yellow Path, Green Path, and Blue Path

Disabled guests may use these lanes to safely enter the venue. We recommend that guests register at our exterior and camping Accessibility Services Hubs before heading to the ADA entry lane, as an ADA wristband credential ensures a smoother access for guests needing to use this entry for the event.


Accessibility Services Hub

Please Note: You must stop here to get your ADA wristband credential. There is no ADA pre-registration before the event (other than for an ADA camping spot) - this is all done onsite at the event.

There will be 3 Accessibility Services Hubs at the event, located: Inside the venue (interior), outside of the camping entrance in Lot 8 (camping), and at ADA Parking (exterior). All of these locations will be labeled on the festival map when it is released.

At the Accessibility Services Hub you can:

  • Get your ADA wristband credential
  • Get your ADA questions answered
  • Learn about our accessibility services

Wristband Policies

  • ADA wristbands are good for the whole weekend
  • DO NOT remove your wristband for the entire duration of the event
  • One companion wristband will be issued for each disabled patron (exceptions will be made for families with young children)
  • If a disabled guest wants to switch their companion, please bring the old companion wristband to an Accessibility Services Hub to be reissued. Companion bands will not be reissued unless the original band is brought back and accounted for by the ADA staff.


Accessible Viewing Areas

There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd at designated stages. To gain access to these areas, please visit us at the Accessibility Services Hub.

Accessible Viewing Area Policies

  • Companions may be asked to stand in the back if capacity is reached
  • Patrons and companions may not smoke in these areas
  • Patrons and companions may not save spots
  • Do not block the view of the guests behind you


Service Animals

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

  • All service animals must be registered with the ADA department upon entry into the event
  • All service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal's work or if the handler's disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
  • Service animals must be housebroken and should use the service animal relief area
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
  • All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal. We also ask that you do not leave your animal in your RV UNLESS there is air conditioning consistently on for them.


Effective Communication Requests

We accept requests for any of the following services:

  • ASL Interpretation
  • Other forms of Effective Communication

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is March 29th, 2023. To submit a request, please email us at requests@tenfiftyent.com with the subject line "Stagecoach Request".


Additional Services

First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app. Professional medical staff can help you with your medical needs at these locations.

Special Dietary Needs: The event will have food vendors that provide vegan and gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at ada@stagecoachfestival.com for further assistance.

Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.

Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or another accommodation not listed, please reach out to us at ada@stagecoachfestival.com.


Comments, Questions & Suggestions

Stagecoach will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at ada@stagecoachfestival.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don't hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at Stagecoach!