Stagecoach welcomes all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our ADA department has finite resources and needs to focus these resources on helping those who legitimately require assistance.
There are 3 Accessibility Services locations conveniently located throughout the festival to support and address the needs of all attendees with accessibility needs. These locations are: ADA Parking, inside the festival grounds, and outside of the main entrance near ADA Camping.
There is no ADA pre-event registration other than for ADA Camping. Registration for event services is all done onsite at the event.
At an Accessibility Services Hub, you can:
Thursday: 9am-10pm (Camping only)
(*subject to change)
Disabled attendees wishing to utilize some of the accessibility services at Stagecoach will be required to wear an ADA Wristband. This wristband is acquired onsite at one of our Accessibility Services locations. There is not an “ADA ticket” that needs to be purchased in order to utilize accessibility services at Stagecoach.
If a disabled attendee wants to switch their companion, a new ADA Companion Wristband can be exchanged by bringing the old companion wristband back to an Accessibility Services Hub to be reissued.
We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting assisted mobility devices onsite.
The Venue is navigable for people with mobility disabilities. Please be advised that the venue’s terrain is grass. VIP areas are accessible. Guests will need to traverse throughout the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. Be aware that it may be up to a half mile traverse to get between the furthest stages in direct sunlight.
If you need to recharge your motorized wheelchair or other medical equipment, you may do so at the Accessibility Services Hub outside of ADA camping and the main entrance.
Please check back 60 days prior to the event for updates.
It is against the law to park in an accessible parking space without the required credentials or to fraudulently use credentials in order to gain access to Accessible Parking.
To register for an ADA camping spot, please fill out our ADA Camping Registration Form.
Preferred camping locations are available for those with accessibility needs. We highly suggest reserving an ADA Camping Spot in advance. Each Camping/RV lot has its own ADA section. If you purchased a Lot 8 Reserved RV spot outside of Rows 801 or 802 and require accessible services please reach out to us at firstname.lastname@example.org.
To utilize ADA Camping, you must have:
There will be accessible seating for every price range of reserved seating (price range $949-$1999 – fees not included). Accessible seating is located throughout areas with clear sight-lines so that one may see the stage over a standing crowd while seated.
On the order page, there will be an option to request accessible seating, which will be available at all Coral price levels. Each disabled guest can request companion tickets, as well as camping, RV spaces and/or shuttle passes. If you are having issues purchasing ADA reserved seating, you may contact AXS Support online or at 855-295-9888 for assistance.
Elevated platforms for ADA attendees and their one companion who may need to see above the crowd will be made available. You do not need to purchase ADA seating in GA or pre-reserve space on the Accessible Viewing Area. For information on how to gain access to these areas, please visit us at an Accessibility Services Hub.
Accessible shuttles are available for guests with disabilities traveling from designated hotels to the venue. ADA guests are strongly encouraged to reach out to Valley Music Travel by phone or email to request an accessible shuttle in advance.
Concierge Line: (267) 223-6751
If requesting in advance is not possible, guests with disabilities can request an accessible shuttle by speaking to the shuttle representative present at their hotel. Upon arrival at the Empire Polo Grounds, ADA guests who require transportation assistance to the main entrance can wait for a ride at the ADA Shuttle Stop Tent located in the northwest corner of the lobby of the Hotel Shuttles lot.
Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is March 27th, 2024. To submit a request, please fill out the Effective Communication Request Form.
Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact email@example.com or visit any of the Accessibility Services Hubs.
Service animals are permitted throughout the festival.
Shuttle service to Entrance/Exits/Parking available for our disabled attendees who need it. Please be aware that our carts only operate on the periphery of the festival grounds due to public safety and do not drive within the festival grounds.
All concessions are accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
Several fully-equipped medical sites staffed by trained personnel are located throughout the festival to manage any issue. Check the Festival Maps and Mobile App for exact locations.
All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.
Stagecoach will have food vendors that provide gluten-free and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at firstname.lastname@example.org for further information.
Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible, we encourage you to contact us at email@example.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.
Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit any of our Accessibility Services Hubs onsite to receive direct assistance.
We welcome and encourage any feedback and suggestions from our attendees. Please email us at firstname.lastname@example.org. We will do our best to help you have an unforgettable experience.